Client's Situation

The HR Service function in a major Corporate was only managing to produce 35% of one of its key deliverables within its Service Level Agreement.

This was causing substantial levels of dissatisfaction within its customer base, and increasing staff intake costs. Task-forces had been formed to solve this issue on numerous occasions over the years, without lasting impact.

Results Of Change Actions

An aorist-trained 6 Sigma Green Belt, coached by an aorist consultant, increased the level of key deliverables produced to 98% within Service Level Agreement in just a few months, and then maintained it at that level.