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Examples of Success

+Culture change
+Merging processes
+Performance improvement in a call centre
+6 Sigma broken promises reduction
+6 Sigma debt recovery increase
+6 Sigma DFSS customer satisfaction increase
+6 Sigma error reduction with full case study
+6 Sigma IFSS innovation in a mature market
+6 Sigma misdirected calls reduction
+6 Sigma refund rejections reduction
+6 Sigma returned mail reduction
+6 Sigma cashflow improvement
+6 Sigma sales data error reduction
+6 Sigma sales increase
+6 Sigma SLA improvement
+6 Sigma time-to-market reduction
+6 Sigma time-to-respond to customer query reduction

Some Examples Of Our Work: Debt Reduction

Client's Situation

The debt recovery function of a major utilities company was experiencing substantial difficulties in recovering outstanding customer payments.

Results Of Change Actions

A 6 Sigma Lean DMAIC project led to over £500,000 improvement in debt recovery being achieved via actions taken by staff; facilitated by an aorist consultant.

aorist consulting: change quickly