Client's Situation

The customer service function in a billion pound turnover organisation was producing invoices  with, on average, 53% errors. This level of performance created high customer dissatisfaction, and adversely affected cashflow.

Management task-forces had been formed to solve this issue on various occasions over the years, but performance remained poor and unchanged.

Results Of Change Actions

The error percentage of invoices was reduced from an average 53% down to 0.1% via a team applying 6 Sigma DMAIC facilitated by an aorist consultant.

Click here to see the full case study and see how aorist consulting helped this client dramatically reduce error rates.