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Examples of Success

+Culture change
+Merging processes
+Performance improvement in a call centre
+6 Sigma broken promises reduction
+6 Sigma debt recovery increase
+6 Sigma DFSS customer satisfaction increase
+6 Sigma error reduction with full case study
+6 Sigma IFSS innovation in a mature market
+6 Sigma misdirected calls reduction
+6 Sigma refund rejections reduction
+6 Sigma returned mail reduction
+6 Sigma cashflow improvement
+6 Sigma sales data error reduction
+6 Sigma sales increase
+6 Sigma SLA improvement
+6 Sigma time-to-market reduction
+6 Sigma time-to-respond to customer query reduction

Some Examples Of Our Work: Returned Mail reduction

Client's Situation

A client was experiencing substantial quantities of returned mail.

In addition to the cost of processing the mail, there were significant levels of debt associated with accounts with returned mail, as well as lost sales opportunities.

Results Of Change Actions

A 6 Sigma DMAIC project was undertaken, and returned mail was reduced by 84%, leading to reduced processing costs, lower debt levels and increased sales worth over £700,000 p.a.

aorist consulting: change quickly