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Examples of Success

+Culture change
+Merging processes
+Performance improvement in a call centre
+6 Sigma broken promises reduction
+6 Sigma debt recovery increase
+6 Sigma DFSS customer satisfaction increase
+6 Sigma error reduction with full case study
+6 Sigma IFSS innovation in a mature market
+6 Sigma misdirected calls reduction
+6 Sigma refund rejections reduction
+6 Sigma returned mail reduction
+6 Sigma cashflow improvement
+6 Sigma sales data error reduction
+6 Sigma sales increase
+6 Sigma SLA improvement
+6 Sigma time-to-market reduction
+6 Sigma time-to-respond to customer query reduction

Some Examples Of Our Work: Cashflow Improvement

Client's Situation

The billing function of a multi-national organisation was experiencing delays in billing customers for product consumed.

Results Of Change Actions

An in-house team, facilitated by an aorist consultant, applied 6 Sigma DMAIC and improved the speed of specific elements of the reading and billing process to generate over £12,000,000 benefit.

aorist consulting: change quickly