Client's Situation

A major financial institution was losing market share in lending products via loss of sales through intermediaries.

Improvements and initiatives had been introduced in the past, but were often rejected.

Results Of Change Actions

The 6 Sigma DMAIC-derived changes facilitated by an aorist consultant, when implemented,:

• reduced errors in the lending process by 64%
• reduced process elapsed time by 45%
• increased intermediary satisfaction with the process by 27%
• increased intermediary "likelihood to purchase" by 19%
• increased lending sales by 14%.