Navigate through the presentation below by clicking on it for an overview of Quality Function Deployment, the lynch-pin of most DFSS (Desigh-For-Six-Sigma) efforts. 

This is, in our experience, a much mis-understood and / or under-appreciated tool. Yet it is a critical one for selecting improvement areas, and designing new and improved products and services, particularly in a strategic 6 Sigma deployment.

If you would like to learn more about 6 Sigma DFSS and the use of QFD in service and transactional organisations, click here for open training courses, or in-house training courses.

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